AWS Workspaces Error – This OS/platform is not authorized to access your Workspace
Situation
Recently a customer received the following message ‘this OS/platform is not authorized to access your Workspace’ when connecting to newly built AWS Workspace instance whilst attempting to connect via ‘Web Access’ https://clients.amazonworkspaces.com/
In more recent WorkSpace Updates (Jan 2019) if you dont explicitly have Web Access enabled you will receive a ERR_CM_REQUEST_FAILED message
This OS/platform is not authorized to access your Workspace If the problem persists please contact your Workspaces Administrator. ERR_DEVICE_ACCESS_DENIED
Solution
Web Access needs to be explicitly enabled. As these were relatively new workspaces (May 2018) the workspaces also didn’t have to be rebuilt to allow web connectivity contrary to the AWS documentation.
| Open the AWS Console
Select Workspaces Expand Directories Select your Directory and click Actions then Update Details |
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| Expand the 4th Section Access Control Options |
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| Tick Web Access |
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| Scroll to the bottom of the update details page and click Update and Exit |
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alexander londoño
1 January 2020i worked thanks