Keywords: Description: Exact Error Msg: there is no citrix ssl server configured on the specified address Resolution: Likely a proxying or DNS issue on the client side . In this instance all users were able to connect to the 2 separate access gateways, however people from their specific network were unable to connect. The ISA […]
Keywords: PNAgent, Citrix Description: Exact Error Msg: Citrix XenApp could not contact the server entered. this may be because the server is down, there is an error in the configuration file from the server, or the details entered are incorrect. Please try again. Exact Error Screenshot: Resolution: Enter the full path to the file including […]
Keywords: cirix; published application; access; Description: Exact Error Msg: “To log on to this remote computer, you must have Terminal Server User Access permissions on this computer. By default, members of the Remote Desktop Users group have these permissions. If you are not a member of the Remote Desktop Users group or another group that […]
Keywords: Description: Exact Error Msg: There is no route to the specified subnet address Exact Error Screenshot: Resolution: THe network configuration is not configured appropriately to allow the citrix client access to the specified access gateway or the local gateway denies access or access is only allowed through a proxy server Tested: Fixed: URL Reference: […]
Keywords: Description: Exact Error Msg: The Citrix SSL Relay name could not be resolved SSL error 40 Exact Error Screenshot: Resolution: The end user was forcecd to utilise a proxy server and because the ICA file did not have proxy detection enabled (ProxyType=Auto) The web interface at the Hosting side needs to have this enabled, […]
Keywords: Citrix licensing console; reporting; historical usage Description: Exact Error Msg: Resolution: add the following line to the CITRIX.OPT file for licence management console to setup the historical reporting NOLOG IN NOLOG OUT REPORTLOG +”c:program filescitrixlicensinglshistusage.rl” Tested: Fixed: URL Reference:
Keywords: VMWARE; obscuring; full screen; windows Description: VMWare workstation 6.0 obscuring screens with ‘always ontop’ feature running in ful screen or quick switch Exact Error Msg: Resolution: add the following line anywhere in your VMWARE preferences file located in C:Documents and Settings\Application DataVMware pref.fullscreen.topmost = “FALSE” Tested: Fixed: URL Reference: ArticleNumber: hp00043
Keywords: Description: Access via a secure gateway or Access Gateway results in the following message. Exact Error Msg: SSL Error 68 Resolution: The local time on the client device is out, (typically so far out of date the certificate is no longer valid) Change the client time to the correct time Tested: Yes Fixed: Yes […]
Exact Error Msg: DCOM got error “The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. ” Resolution: Check that Help and Support service is running Tested: Fixed: URL Reference: http://support.microsoft.com/kb/841996; http://kb.monitorware.com/topic-t435.html ArticleNumber: hp00038
Keywords: access gateway; citrix; pass through; web interface; Access gateway pass through authentication to web interface; authentication Description: When configuring Access Gateway to pass through authentication detail to Web Interface 3.x or 4.x the web interface still prompts for user and password. Exact Error Msg: NA NA Resolution: The login.cs file needs to be replaced […]